THE CREW.
Eight agents. One job each. All included.
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Front Desk
Answers every call, text and web chat. Books against real capacity, gives real job status, takes approvals and payments, calls customers back.
What it handles
- Answers every call, text and web chat, during hours and after
- Books against real capacity and gives real job status
- Takes approvals and payments, and calls customers back
Example from a Tuesday
7:02 AM: answered Maria's call before the shop opened, booked her Honda CR-V for 8:30 and texted the confirmation.
Demo shop. Sample data. -
Estimator
Turns the tech's findings into a complete estimate: jobs, labor times, parts, margin check, customer-language explanation. The advisor reviews and sends.
What it handles
- Turns the tech's findings into jobs, labor times and parts
- Checks margin before anything goes out
- Explains each job in words the customer understands, then your advisor reviews and sends
Example from a Tuesday
8:50 AM: had the estimate on RO #20418 ready, 6 jobs with labor, parts and margin, for Dana to check and send.
Demo shop. Sample data. -
Parts Runner
Compares suppliers on price, availability and delivery time, orders, tracks delivery, files returns and cores, and matches vendor invoices to repair orders.
What it handles
- Compares your suppliers on price, stock and delivery time
- Orders, tracks the truck and files returns and cores
- Matches supplier invoices to repair orders
Example from a Tuesday
9:06 AM: ordered Maria's front rotors from Northline, $12.00 under Tri-County and in before the promise time.
Demo shop. Sample data. -
Dispatcher
Sets promise times from booked hours, tech skills, bay availability and parts arrival. Re-plans when a part is late and tells the customer.
What it handles
- Sets promise times from booked hours, tech skills and bay space
- Waits on parts arrival before it promises anything
- Re-plans when a part is late and tells the customer
Example from a Tuesday
11:40 AM: moved Jess to the Silverado, reset the CR-V promise time to 3:15, texted the customer.
Demo shop. Sample data. -
Follow-Up
Chases unanswered estimates, brings back declined work, sends service reminders and review requests, replies to reviews.
What it handles
- Chases estimates nobody answered
- Brings back work the customer turned down
- Sends service reminders and review requests, and replies to reviews
Example from a Tuesday
12:20 PM: texted Denise Carter about the front struts she turned down on Oct 27 ($1,240.00). She booked Thursday at 9:00 AM.
Demo shop. Sample data. -
Marketer
Runs the shop's website, Google Business Profile, local search ranking and campaigns.
What it handles
- Runs your shop's website
- Keeps your Google profile and local search up to date
- Runs campaigns and drafts review replies
Example from a Tuesday
3:40 PM: Maria's five-star review came in. The reply was drafted for Ray to approve.
Demo shop. Sample data. -
Bookkeeper
Keeps the shop's books. Categorises the day's money, reconciles card deposits and parts statements, closes the month, calculates tech pay from flag hours and prepares each payroll run for the owner to approve.
What it handles
- Sorts the day's money into the right accounts
- Matches card deposits and parts statements line by line
- Figures tech pay from flag hours and readies each payroll run for you to approve
Example from a Tuesday
5:30 PM: closed the day and flagged $86.00 that Tri-County Parts never credited for the alternator core on RO #20377.
Demo shop. Sample data. -
Foreman
The owner's agent. Morning brief, live alerts on jobs quoted under target margin, stalled repair orders, idle techs, missing credits. Each alert carries an action it can take.
What it handles
- Gives you a morning brief before you walk in
- Alerts you when a job is quoted under margin or a repair order stalls
- Puts an action on every alert, like a reprice or a call
Example from a Tuesday
7:45 AM: brief ready before Ray walked in. RO #20409 is quoted at 38% parts margin against his 45% target, with a reprice ready to approve.
Demo shop. Sample data.
YOU SET THE RULES.
Every agent has a trust setting. You choose it agent by agent and change it any time.
Ask me first
The agent gets the work ready and waits for your yes before anything goes out or gets spent.
Do it and tell me
The agent acts within your rules and tells you what it did as it happens.
Handle it
The agent does the job on its own and only comes to you for what you have asked to see.
Every action is logged with the time, the car and the dollar amount.
WHAT IT ADDS UP TO.
One day's recap from Foreman, at 5:35 PM.
From the demo shop. Sample data.
- Calls today
- 38
- Handled by Front Desk alone
- 31
- Handed to an advisor with a summary
- 7
- Missed
- 0
- Estimates built
- 9
- Parts orders placed
- 11
- Declined work booked
- $1,240.00
- Supplier credits flagged
- $214.50
- Statement lines matched
- 58
- Hours saved (estimated)
- 6.5
Hours saved is an estimate: (31 calls × 3 min) + (9 estimates × 20 min) + (11 parts orders × 8 min) + (58 statement lines × 0.5 min) = 390 minutes.
See the crew work a day.
Thirty minutes. We'll walk one day, start to finish.